ISO 9001: Quality Management Standards

Quality Management Systems

This is a set of processes and policies that we must set in place to ensure our services meet our customers' needs. A QMS ultimately requires a commitment from all employees to meet our clients’ needs and continuously look at new ways to improve our services to maintain client satisfaction.

A QMS can help increase efficiency in the workplace and make sure all of our processes are standardized. When employees follow the same process it leads to less errors, limits the need to re-do work, and increases productivity. All of this is to ensure we can have the best customer satisfaction that we can.

Components of a Quality Management System

Having a quality policy that shows our commitment to our company's goals and client needs

Having quality objectives that are achievable and measurable to ensure we are always trying to improve how we run our business

Having proper documentation that shows our policies, work instructions, and records are consistent and are able to be evaluated for any chance of improvement